Introduction
Metrics drive improvement. Beyond on-time delivery, this article highlights KPIs that measure true operational excellence.
Critical Logistics Metrics
- Inventory Turnover Ratio :
- Formula: Cost of Goods Sold ÷ Average Inventory.
- High ratios indicate efficient stock management.
- Cost Per Delivery (CPD) :
- Tracks expenses per shipment to identify cost-saving opportunities.
- Fleet Utilization Rate :
- Measures how fully trucks are loaded, reducing wasted capacity.
- Customer Satisfaction Score (CSAT) :
- Feedback on delivery speed, accuracy, and communication.
- Carbon Footprint per Shipment :
- Aligns with sustainability goals and regulatory demands.
How to Use Metrics :
- Set benchmarks and track progress monthly.
- Use dashboards (e.g., Tableau ) for real-time insights.
Conclusion
Metrics turn data into decisions. Prioritize those that reflect your business goals—whether cost reduction, sustainability, or customer experience.